Last updated: 25 October 2026

These Terms govern your use of dailyhaven.co.za and every purchase you make from Daily Haven. By placing an order, you confirm that you have read and agree to these Terms and to our Returns & Refunds Policy, Shipping & Delivery Policy and Privacy Policy. Nothing in these Terms limits any right you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Products

We describe our products as accurately as possible. Images are for illustration, and colours may vary slightly between screens. Before ordering, please check the size, capacity, compatibility and charging specifications on the product page. A product that does not suit your device or intended use is not a defective product.

2. Prices and pricing errors

All prices are in South African Rand (ZAR). Delivery charges are shown at checkout before you pay. If a price is displayed incorrectly because of an obvious error, we are not bound by that price (CPA section 23). We will tell you and let you choose to proceed at the correct price or cancel for a full refund.

3. Orders and acceptance

Placing an order is an offer to buy. A contract is formed only once we have confirmed your payment. We may decline or cancel an order, with a full refund, if:

• The product is out of stock
• The payment cannot be verified or appears fraudulent
• The order contains an obvious pricing error
• The order exceeds reasonable quantity limits for personal use

4. Payment

Payments are processed securely by Payfast. We never see or store your full card details. Orders are processed only once payment has cleared. We will never ask for your PIN, CVV, OTP or banking password.

5. Fraud prevention and verification

We may verify any order before dispatch. This may include contacting you or asking for reasonable proof of identity or payment, especially for high-value orders or orders where the billing and delivery names differ. If verification cannot be completed, we will cancel the order and refund you. Suspected fraud is reported to Payfast, the courier and the South African Police Service.

6. Payment disputes and chargebacks

If there is a problem with your order, please contact us first. Most issues are resolved within 5 business days. If a chargeback is raised, we will respond with our records. These may include your acceptance of these Terms, order and IP details, tracking, and proof of delivery or locker collection. We may recover amounts lost through a chargeback found to be fraudulent.

7. Delivery and risk

Delivery options, charges and timeframes are set out in our Shipping & Delivery Policy. Risk in the goods passes to you on delivery. A parcel counts as delivered when it is collected from the PUDO locker using your collection code, or when it is handed over at the delivery address you gave us. Ownership passes to you once the goods are delivered and paid for in full.

8. Returns, refunds and warranties

Returns, cancellations and warranty claims are handled under our Returns & Refunds Policy. Manufacturer warranties, where offered, are in addition to your statutory rights.

9. Product use and safety

Use products according to the manufacturer’s instructions. This applies especially to chargers, batteries, smartwatches, and electrical or grooming devices. Use only compatible charging equipment. The CPA implied warranty does not cover goods that were altered contrary to instructions, misused or damaged after delivery.

10. Limitation of liability

Please read this clause carefully. To the extent permitted by law, Daily Haven’s total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, or for loss caused by misuse, incorrect delivery details you supplied, or events beyond our reasonable control. This clause does not limit our liability for gross negligence, for unsafe or defective goods under CPA section 61, or for any liability that cannot lawfully be limited.

11. Refusal of service

We may, on reasonable grounds, decline future orders from a customer. Reasonable grounds include fraud, repeated abuse of the returns process, or abusive conduct towards our staff or couriers.

12. Events beyond our control

We are not responsible for delays caused by events beyond our reasonable control, such as load-shedding, severe weather, strikes, courier disruptions or network failures. We will tell you about material delays. If a delay is significant, you may cancel for a refund.

13. Intellectual property

Daily Haven’s name, logo, website content and images belong to us and may not be copied without permission. Third-party brand names belong to their owners.

14. Changes to these Terms

We may update these Terms from time to time. The version published on the date of your order applies to that order.

15. General

If any clause is found to be invalid, the remaining clauses continue to apply. These Terms are governed by the laws of the Republic of South Africa.

16. Complaints and contact

Email support@dailyhaven.co.za or call 064 189 9297, quoting your order number. We will respond within 5 business days. If we cannot resolve your complaint, you may approach the Consumer Goods and Services Ombud or the National Consumer Commission.

17. Who we are

• Trading name: Daily Haven
• Legal name: Daily Haven (Pty) Ltd, a private company
• Registration number: 2026/833815/07
• Physical address (including for service of legal documents): 1123 Masoka Street, Jabulani, Soweto, Gauteng, 1868
• Telephone: 064 189 9297
• Email: support@dailyhaven.co.za
• Website: https://dailyhaven.co.za
• VAT: Daily Haven is not VAT registered.