Last updated: 2 November 2026

We deliver across South Africa. Orders are dispatched within 1–3 business days of payment clearing. Most orders arrive within 2–7 business days of ordering, depending on your location (Paxi: 7 to 9 business days). Delivery costs R80, or is free on orders of R599 or more (after discounts) for PUDO locker, Paxi and door-to-door delivery.

1. Delivery options and charges

Option	Charge
PUDO Locker Collection: product subtotal under R599	R80
PUDO Locker Collection: product subtotal of R599 or more (after discounts)	Free
Paxi PEP Store Collection: product subtotal under R599	R80
Paxi PEP Store Collection: product subtotal of R599 or more (after discounts)	Free
Door-to-Door Delivery: product subtotal under R599	R80
Door-to-Door Delivery: product subtotal of R599 or more (after discounts)	Free

Free locker and Paxi collection apply to standard-size parcels (Paxi standard bag: up to 5 kg and 45 × 37 cm). If an order is too large or heavy for a locker or Paxi bag, we will contact you before dispatch with an alternative, which you may accept or cancel for a full refund. We deliver within South Africa only.

2. Processing and delivery times

• Delivery times: Orders are dispatched within 1–3 business days of payment clearing. Most orders arrive within 2–7 business days of ordering, depending on your location. Outlying areas may take a little longer.
• Paxi (PEP store): 7 to 9 business days.
• Business days exclude weekends and South African public holidays.

Delivery times are estimates and are not guaranteed. If we cannot deliver within 30 days of your order, you may cancel for a full refund (ECTA section 46).

3. PUDO Locker Collection

Choose your locker at pudo.co.za and enter its name and suburb at checkout. You will receive a collection code by SMS or email once your parcel arrives. If your chosen locker is full or unavailable, we will contact you to agree on another.

4. Paxi PEP Store Collection

Find your nearest PEP store with Paxi at paxi.co.za and enter the store name and its Paxi code at checkout. You will receive an SMS when your parcel is ready; collect it at that store with your SMS and ID. If your chosen store is unavailable, we will contact you to agree on another.

5. Door-to-Door Delivery

Provide your full street address, unit or complex number, suburb, city and postal code, and a cellphone number that is switched on and reachable. The courier may call you to confirm delivery.

6. When delivery is complete

Your order counts as delivered when:

• It is collected from the locker or Paxi point using your collection code or SMS, or
• It is handed over at the address you gave us, to you or to any person there who accepts it.

Courier tracking records, locker collection logs and proof-of-delivery records are treated as proof of delivery.

7. Your delivery details

You are responsible for giving us correct and complete delivery details. Changes can be made only before dispatch. If a delivery fails or is misrouted because of incorrect details, or because no one was available to receive it, redelivery costs R80. We will confirm this with you before rebooking.

8. Uncollected locker and Paxi parcels

PUDO and Paxi hold parcels for the period stated in your collection notification. Uncollected parcels are returned to us, and we will contact you to either:

• Rebook delivery for R80, or
• Cancel the order and receive a refund of the price paid, less the original delivery charge and the return charge.

If we cannot reach you within 30 days of the parcel’s return, we will cancel the order and refund you on the same basis.

9. Damaged or missing parcels

Check your parcel on receipt and report any damage or missing items within 48 hours to support@dailyhaven.co.za. Include photos of the parcel, packaging and label, and keep all packaging until the claim is resolved. A late report may limit our ability to claim from the courier.

10. Lost parcels

If tracking shows no movement for 5 business days, contact us and we will open an investigation with the courier. If the courier confirms the parcel is lost, we will resend your order or refund you in full. You will never be charged for a parcel lost before delivery.

11. Tracking

We send you a tracking reference by email or SMS once your order is booked.

12. Contact

Email support@dailyhaven.co.za or call 064 189 9297, quoting your order number and tracking reference.