Last updated: 25 October 2026

You can return most items within 7 days of delivery if you change your mind, and faulty items within 6 months. This policy sits alongside your rights under the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) and does not reduce them.

1. Change of mind (7-day cooling-off)

Under ECTA section 44, you may cancel an online purchase within 7 days of receiving the goods without giving a reason. To do so:

• Notify us at support@dailyhaven.co.za within 7 days of delivery, quoting your order number.
• Return the item complete, with all accessories, manuals and original packaging.
• Pay the direct cost of returning the item.

We refund the price paid for the goods within 7 business days of receiving the return, and always within the 30 days required by ECTA. The original delivery fee is refunded only where the law requires.

Where ECTA allows, some items cannot be returned for change of mind. These include personalised items and items that cannot be returned because of their nature, such as opened hygiene or grooming products.

2. Condition of returned items

Please handle the item as you would in a shop. You may inspect it, but please don’t use it beyond what is needed to check it. If an item comes back used, damaged or incomplete, we may deduct, to the extent the law allows, a reasonable amount for use or for restoring it to a resalable condition (CPA section 20(6)). We will show you the deduction before we process your refund.

3. Faulty or defective products (6 months)

Under CPA section 56, you may return a defective item within 6 months of delivery. At your choice, we will repair it, replace it or refund you. We pay the return shipping for valid defect claims.

This warranty does not cover damage caused by:

• Drops, impact or crushing
• Liquid exposure beyond the product’s stated rating
• Incompatible chargers or incorrect charging
• Opening, repairs or alterations by anyone other than the manufacturer
• Normal wear and tear, such as scratches or worn straps

We may assess a returned item to confirm the cause of a fault. If we find no defect, or find damage from one of the causes above, we will explain our findings and return the item to you. Return delivery is charged at R80, and we will confirm this with you before we send it.

4. Serial number check

We record the serial number or IMEI of electronic products, including smartwatches and chargers, before dispatch. A returned item must match our record. If it does not match, we will not process the return and will send the item back at your cost.

5. Damaged, wrong or missing items

Please check your parcel on delivery and tell us within 48 hours if anything is damaged, wrong or missing. Send your order number and clear photos of the item, the packaging and the shipping label. Keep all packaging until the claim is resolved. You can still report later, but a late report may limit our ability to claim from the courier and to investigate.

6. Who pays return shipping

Reason for return	Who pays return shipping
Change of mind (7-day cooling-off)	You
Defective product (valid claim)	Daily Haven
Wrong, damaged or missing item from us	Daily Haven
Claim not valid (no defect, or misuse)	You

7. How to return an item

1. Email support@dailyhaven.co.za with your order number, the item and the reason for the return.
2. We will reply within 2 business days with a return reference and the return address or locker.
3. Pack the item securely and mark the parcel with your return reference.
4. Send it only to the address or locker we confirm. We are not responsible for parcels sent elsewhere.

8. Refunds

Approved refunds are paid to the original payment method within 7 business days of approval. Your bank may take a few more days to reflect the refund. We will never ask for your PIN, CVV, OTP or banking password.

9. Exchanges

We do not swap items directly. For a different item, return the original under this policy and place a new order.

10. Repeated returns

We may, on reasonable grounds, decline future orders from customers who repeatedly misuse the returns process. This does not affect any statutory claim.

11. Contact

Email support@dailyhaven.co.za or call 064 189 9297.